PTP Integrated’s Application Management Services (AMS) helps organisations maximise the value, performance and resilience of their enterprise applications across the full application lifecycle.
We combine deep functional expertise, technical engineering, service management and continuous improvement to ensure business-critical platforms remain stable, secure, optimised and ready for what is next.
WHAT WE DO
Specialist functional, technical and development capability across enterprise applications, providing rapid resolution, root-cause analysis and ongoing optimisation across the application landscape.
Proactive monitoring, observability, performance management and capacity optimisation to identify issues before they become business-impacting events and improve application reliability.
A structured model for managing application changes, enhancements, configuration, patches, releases and regulatory requirements while protecting the stability of the production environment.
End-to-end AMS for core ERP environments, including finance, procurement, supply chain, human capital, asset management, projects and other critical business processes.
Management of APIs, interfaces, middleware and application integrations to ensure data moves reliably across the enterprise and that the application ecosystem operates as one connected environment.
A progressive path from legacy complexity to modern, cloud-ready and API-enabled applications. We assess the estate, prioritise the business case and modernise where it creates measurable value rather than modernising for its own sake.
OUTCOMES
PTP Integrated brings 13 years of experience, 100+ completed projects, 30+ client accounts and a delivery community of 100+ consultants across enterprise technology, ERP, digital platforms and business transformation. From SAP, Oracle, Microsoft and Sage environments to our proprietary bono platform, we have helped organisations across multiple sectors simplify complexity, modernise operations and turn technology investment into measurable business value. We combine business process expertise, technology engineering and transformation delivery to help clients achieve more from their digital investments
DELIVERY
At PTP Integrated, we do not believe transformation ends at go-live. We take an outcome-led approach that connects strategy, design, delivery and continuous improvement across the entire business transformation lifecycle.
01
We Plan with the business to define the ambition, align technology investment to strategic priorities and establish clear measures of success.
02
We Build with purpose, combining industry insight, proven platforms and digital capability to design, configure, integrate and deliver solutions that work in the real world.
03
We then Run and optimise the solution with our clients, embedding adoption, performance management and continuous improvement to ensure technology continues to create measurable business value
TECHNOLOGIES AND PLATFORMS
bono
Oracle
Microsoft
Sage
SAP
Workday
Coupa
DocuSign
TAILORED SOLUTIONS FOR EVERY SECTOR
PTP Integrated’s industry solutions for the Financial Services, Government, Power and Utilities, Telecommunications, Healthcare, Higher Education, Energy and Natural Resources and Transport industries combine deep industry expertise and enterprise security to help organisations transform how they operate, compete and create value. By connecting data and intelligent workflows, these solutions deliver deeper insights, faster decisions and more effective execution across the enterprise. Our industry solutions enable organisations to unlock productivity, reduce operational costs, elevate customer and employee experiences, and build more resilient, sustainable and compliant businesses.
Financial Services
Government
Power and Utilities
Telecommunications
Healthcare
Higher Education
Energy and Natural Resources
Transport
Application managed services is the ongoing support, maintenance and improvement of your business applications by a specialist partner, delivered under agreed service levels. It covers incident resolution, patches, upgrades, monitoring and enhancements, so your systems stay healthy without you carrying every skill in-house. For ERP platforms in particular, it is how organisations keep a major investment performing years after go-live.
Ordinary IT support keeps infrastructure and devices running; AMS looks after the business applications themselves, including functional issues, configuration changes, upgrades and enhancements. An AMS partner needs to understand your business processes, not just the technology, because most application issues are process issues in disguise. The two work together but require different skills.
Yes, and many organisations do exactly that, because keeping a full bench of ERP specialists in-house is expensive and hard to sustain. An AMS arrangement gives you access to functional and technical skills on demand, with response and resolution times set out in a service level agreement. Your internal team stays focused on running the business rather than firefighting the system.
Common models include a fixed monthly fee for an agreed scope, ticket or hours-based bundles, and outcome-linked arrangements, with the right model depending on how stable your environment is. A predictable monthly cost is one of the main reasons organisations choose AMS over ad hoc support.
The PTP Centre of Excellence is PTP Integrated’s centralised ICT service desk, established in 2021, that anchors its managed services delivery. It gives clients a single point of contact for incidents, requests and application support, backed by PTPI’s consulting teams across the ERP platforms it implements. Support and delivery sit in one organisation, so nothing is lost between them.
Talk to our team about where you are and where you need to be.
MORE IN DIGITAL BUSINESS SERVICES
